Insights & Metrics
Quality
Bug Resolution

Bug Resolution

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The Bug Resolution report looks at how quickly your teams fix bugs. It tracks resolution speed for both critical failures and bugs overall. Use it to gauge process health and customer impact.

Default Metrics

Mean Time to Restore

The average lead time from when a change failure occurs to when the ticket is completed.

Bug Lead Time (Median)

The median time from when a ticket is created to when it is first marked complete, limited to bug tickets.

Bug Lead Time (Median) by Priority

The median time from when a ticket is created to when it is first marked complete, limited to bug tickets, broken down by the priority of the ticket along with a numeric rank of that priority (1 = highest).