Ticket Count Completed
Ticket Count Completed measures the total number of tickets that reach a “Done” or equivalent status within a specified timeframe. It reflects task completion rate and is particularly useful in teams that manage work in similar-sized tickets.
Calculation
Tickets are counted once they transition into a final state (e.g. “Done,” “Closed,” or “Deployed”) during the reporting window, typically weekly or per sprint.
ticket count completed = total resolved tickets within period
Goals
This metric helps teams track delivery cadence and highlight potential blockers in ticket flow. It answers questions such as:
- Are tickets being finished at a steady pace?
- Is output consistent relative to expectations?
- Are changes in completion rate indicating stalled work or delivery issues?
Ticket Count Completed pairs well with Story Points Completed to compare volume-based throughput against value-based delivery.
Variations
Teams may adjust this metric by segmenting on:
- Ticket type: such as feature, bug, chore, or spike
- By priority: tracking high‑ vs. low‑priority ticket throughput
- By epic or project: to monitor delivery progress by initiative
- By team or individual: to understand contribution patterns over time
Variations help clarify whether output aligns with strategic priorities or just activity volume.
Limitations
Counting tickets does not account for complexity or size. A high number of trivial tickets may inflate velocity, while a few complex tasks may deliver more value.
To provide deeper insight, pair this metric with:
| Complementary Metric | Why It’s Relevant |
|---|---|
| Story Points Completed | Indicates work value and complexity alongside ticket volume |
| Ticket Cycle Time | Shows how quickly tickets are progressing from start to finish |
| Sprint Rollover Rate | Highlights how many completed tickets result from carryover across sprints |
Optimization
Improving Ticket Count Completed centers on reducing delay and ensuring regular movement through workflow:
- Standardize ticket sizing so similar effort corresponds to each ticket
- Break large work into smaller tickets to increase throughput and focus
- Apply clear ticket definitions of done, aligned with Definition of Done Best Practices
- Monitor flow impediments such as slow Review Latency or bottlenecks in upstream statuses
- Maintain consistent ticket hygiene to avoid stale work and improve reporting clarity
Ticket Count Completed is a direct measure of execution rhythm. When combined with complementary metrics, it helps teams balance short-term output with long-term impact.
